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Get Certified: Proven Methods to Pass the Genesys GE0-806 Exam

Questions 21

At what point can an Agent see his own schedule through WFM web Agent?

Options:

A.

Once the schedule is published

B.

Once the configuration, policy and Calendar are configured

C.

Once the forecast is published and the Agent runs the Scheduler

D.

Once the Supervisor runs the scheduler

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Questions 22

Which of the following Time Profiles is valid for statistics used in WFM?

Options:

A.

WFMProfile, Selection=0:00+0:10

B.

WFMProfile, Growing=0:00+0:30

C.

WFMProfile, Sliding=0:00+0:l5

D.

WFMProfile, Growing=0:00+0:l5

E.

WFMProfile, sliding=0:00+0:05

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Questions 23

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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Questions 24

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Questions 25

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

Options:

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

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