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Get Certified: Proven Methods to Pass the Genesys GE0-806 Exam

Questions 11

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

Choose 2 answers

Options:

A.

WFM web for Supervisors

B.

WFM Web for Agents

C.

WFM Configuration utility

D.

WFM Database

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Questions 12

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

Options:

A.

Automatically append a number in sequence

B.

Close the WFM Web Supervisor

C.

Generate an Error Message

D.

Allow multiple Scenarios with the same name

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Questions 13

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

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Questions 14

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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Questions 15

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Options:

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

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Questions 16

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

Options:

A.

Yes, up Co 10 Activities

B.

Yes, up to 100 Activities

C.

Yes, up to 500 Activities

D.

No, there is no limit

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Questions 17

Where would you configure Time-Off Types in WFM 8.1?

Options:

A.

WFM Configuration Utility

B.

WFM Web for Supervisors

C.

WFM Web for Agents

D.

WFM Daemon

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Questions 18

Which statement is correct?

Options:

A.

A site in WFM always corresponds to a Switch in Genesys Administrator.

B.

A site is always apart of Business Unit.

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Questions 19

How are agents linked to activities?

Options:

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

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Questions 20

Which statements are correct? Choose 2 answers

Options:

A.

AnAgent can put a vacation request on a Waiting list.

B.

There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.

C.

An Agent can trade a "Shift" for a "Day Off'.

D.

An Agent can trade a "Shift" for a "Vacation".

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