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Master the ServiceNow CSA Exam: Essential Study Tips and Strategies

Questions 1

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

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Questions 2

What field contains a record’s 32-character, unique identifier?

Options:

A.

sn_rec_id

B.

rec_id

C.

u_id

D.

sys_id

E.

sn_gu_id

F.

sn_sys_id

G.

id

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Questions 3

Which module is used as the first step for importing data?

Options:

A.

Coalesce Data

B.

Transform Data

C.

Import Data

D.

Load Data

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Questions 4

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

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Questions 5

What is a way that you can mark a knowledge article for review?

Options:

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

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Questions 6

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

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Questions 7

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Options:

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Questions 8

Which term refers to application menus and modules which you may want to access quickly and often?

Options:

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

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Questions 9

What are the two pathways to view feedback left on a published article?

Options:

A.

Knowledge > articles > My Flagged

B.

Knowledge base > my knowledge > flagged articles

C.

Knowledge > My articles > Flagged

D.

Knowledge > articles > published

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Questions 10

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Options:

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Jul 21, 2024
Questions: 400

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