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Master the ServiceNow CSA Exam: Essential Study Tips and Strategies

Questions 71

When creating a new notification, what must you define?

Choose 3 answers

Options:

A.

What is the content of the notification

B.

The associated knowledge base

C.

Under what conditions is the notification sent

D.

Who receives the notification

E.

Settings for handling inactive user accounts

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Questions 72

How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Options:

A.

Name: incident”; Permission: write; Role: itil

B.

Name: incident Any, Operation: write, Permission: itil

C.

Name: incident.*; Operation: write; Permission: itil

D.

Name: incident None, Permission: create: Role: itil

E.

Name: incident. None; Operation: create; Role: itil

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Questions 73

Which tables are children of the Task table and come with the base system?

Choose 3 answers

Options:

A.

Incident

B.

Problem

C.

Change Request

D.

Config

E.

Dictionary

F.

cmdb

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Questions 74

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Options:

A.

Open an Agent workspace tab for each record he wants to monitor

B.

Select Service Desk > My Work Dashboard

C.

Click on the eyeglass icon to. expand the Monitor frame

D.

On My Work list, select the Activity Stream icon to show a frame with live updates

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Questions 75

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Options:

A.

Group members can choose their tasks from My Groups Work

B.

Groups can assign tasks to users based on on-call schedules

C.

Site support members can pick tasks, based on Location

D.

Groups can assign tasks to users based on skills

E.

Group members can avoid tasks, which are nearing SLA breach

F.

Groups can assign tasks to users based on availability

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Questions 76

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:

A.

Their user account failed LDAP authentication

B.

Their user account is not logged in properly

C.

Their user account was not approved by their manager

D.

Their user account does not have itil role

E.

Their user account does not belong to any groups, which contain the itil role

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Questions 77

On a form header, what icon would you click to access Template features?

Options:

A.

Paper clip

B.

More options (...)

C.

Stamp

D.

Context Menu

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Questions 78

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the server

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

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Questions 79

For your implementation, the following tables. are extended fram each ofher:

* Incident table is extended from Task table.

* Super Incident table is extended from Incident table,

In this situation, which table(s) are P arent, Child and Base tables?

Choose 5 answers

Options:

A.

Incident table is a Base table

B.

Incident table is. a Parent table

C.

Incident table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Super Incident table is a Base table

G.

Task table is a Base table

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Questions 80

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

Options:

A.

Data policy

B.

Dictionary Design Policy

C.

Data Quality Policy

D.

Field Criteria Policy

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Jul 21, 2024
Questions: 400

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