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Master the ServiceNow CSA Exam: Essential Study Tips and Strategies

Questions 61

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

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Questions 62

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

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Questions 63

Which of the following is used to categorize, flag, and locate records?

Options:

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

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Questions 64

What is a key difference between Reporting and Performance Analytics?

Options:

A.

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

B.

Performance Analytics can show trends; Reports cannot.

C.

Reports can be run on a scheduled basis; Performance Analytics cannot.

D.

Performance Analytics data can be published to Dashboards; Reports cannot.

E.

Performance Analytics shows KPIs; Reporting does not.

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Questions 65

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

Options:

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

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Questions 66

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Options:

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM)

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Questions 67

From a form, what would you click to add additional fields to the form? (Choose two.)

Options:

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

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Questions 68

The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

Options:

A.

Properties

B.

Data

C.

Configure

D.

Type

E.

Sources

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Questions 69

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

Choose 2 answers

Options:

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Label

D.

Right click on Priority and select Configure Column

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Questions 70

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email

How might you do that?

Options:

A.

Click List Magnifier to expand column search, on Short Description, type “email, click enter

B.

Click List Magnifier to expand column search, on Short Description, lype *email, click enter

C.

Click List Magnifier to expand column search, on Short Description, type email, click enter

D.

On Search box, select text, type email, click enter

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Jul 21, 2024
Questions: 400

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