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Master the ServiceNow CSA Exam: Essential Study Tips and Strategies

Questions 51

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

CSA Question 51

Options:

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

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Questions 52

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

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Questions 53

What do you call any component that needs to be managed in order to deliver services?

Options:

A.

CSDM Items

B.

CMDB

C.

Configuration item

D.

Service Offerings

E.

Asset

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Questions 54

What are the three components of a filter condition?

Options:

A.

Field. Operator and Value

B.

Condition. Operator, and Value

C.

Field, Condition, and Value

D.

Variable, Field, and Value

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Questions 55

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Options:

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

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Questions 56

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Options:

A.

Flows

B.

Action Sequences

C.

Action Sets

D.

Task Flows

E.

Flow Diagrams

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Questions 57

On a Form header, what is the three bar icon called?

Options:

A.

Pancake icon

B.

Additional Actions or Context Menu

C.

Hamburger icon

D.

Cake icon

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Questions 58

What is a sys_id?

Options:

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

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Questions 59

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Options:

A.

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.

Any ServiceNow table can be a destination for imported data in the Transform Map module

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Questions 60

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Jul 21, 2024
Questions: 400

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