Achieve Success in the Salesforce CRT-271 Exam: A Detailed Certification Preparation For Community Cloud Consultants (WI24) Guide

Questions 51

Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?

Options:

Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID

Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID

Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID

Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation

Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID

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Questions 52

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

Options:

Add a generic component and name it Leaderboard

Enable Chatter for the Customer Service Napili Community

Drag and drop the Reputation Leaderboard component onto the home page

Createa custom Lightning component and add it to the home page

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Questions 53

What features are you able to take advantage of in the Topic Management section of the Community Manager?

Options:

Create, Merge, Rename and Delete Topics

Define Knowledge Articles that will be displayed against each topic

Assign Featured and Navigational Topics

Assign Featured Topics Only

Assign Navigational Topics Only

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Questions 54

Universal Containers has a multi -layered distributionstructure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: • Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. • Main Distributors can communicate with other Main Distributors. • Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?

Options:

Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage

Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility

Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

Build one Community for each Regional Distributor and one for Main Distributors

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Questions 55

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

Options:

Knowledge Articles for Communities is not enabled

View Knowledge Articles has not been checked on the Community Profile

Knowledge Articles for Customers is not enabled

Customer sharing has not been checked on the Knowledge Article

The Articles are being viewed on unsupported mobile devices

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Questions 56

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

Options:

Create a new Case page in Community Builder and include required fields.

Create a Global Action and update the layout to include required fields.

Create a record type for Guest users and associate to the Case page layout.

Create a custom case page for Guest users and add required fields.

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Questions 57

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

Options:

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Invoices tab is under the Selected tab in Community Management

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

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Questions 58

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?

Options:

Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.

Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.

Enable Social Sign-on in the Community management preferences menu.

Create a custom login page with Social Sign-on capabilities, including authentication providers.

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Questions 59

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

Customer Community Plus License

Support Community License

Partner Community Plus License

Service Cloud License

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Questions 60

Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues ontheir products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do totroubleshoot this issue?