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Ace the ASQ CMQ-OE Exam: Ultimate Preparation Guide

Questions 1

Which of the following types of customer expectations is also common cause of customer dissatisfaction?

Options:

A.

Implicit expectations

B.

Indifferent expectations

C.

Cost-benefit factors

D.

delight

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Questions 2

Which of the following activities describes the team leader's role in a team-based organisation?

Options:

A.

Negotiate additional organizational resources

B.

Reinforcing behavioral changes by rewarding active team members

C.

Ensuring that the team's decisions and plans are communicated outside the team

D.

Providing training to team members

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Questions 3

In project management, the sequence of activities that represents the longest period to finish the project is known as the

Options:

A.

slack Time

B.

critical path

C.

optimistic time

D.

pessimistic time

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Questions 4

In terms of performance and perception, which of the following best describes a car with a reputation as an unreliable vehicle that gets better mileage and more reliable operation at lower cost than other vehicles in its class?

A)

CMQ-OE Question 4

B)

CMQ-OE Question 4

C)

CMQ-OE Question 4

D)

CMQ-OE Question 4

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 5

One of Deming’s 14 points indicates that goals?

Options:

A.

are necessary for any improvement effort

B.

should be eliminated if they are not achieved within the originally projected time frame

C.

must be established by those responsible for meeting them

D.

become a negative influence unless methods to achieve them are provided

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Questions 6

What is the first step in creating change?

Options:

A.

Establishing a strategic plan

B.

Identifying stakeholders

C.

Developing a vision

D.

Anticipating resistance

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Questions 7

CMQ-OE Question 7

According to the chart above which statement regarding causation is true?

Options:

A.

The improvement in customer satisfaction is causing the stagnation in market share

B.

The stagnation in market share is causing the improvement in customer satisfaction

C.

There is not a clear indication of what is causing the improvement in cither factors

D.

Time is causing the stagnation in market share and the improvement in customer satisfaction

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Questions 8

Which of the following questions should a company ask before adopting a new technology?

Options:

A.

''Will solve our existing problems or only create new ones''?

B.

"Will it eliminate our need for updating support systems?"

C "Will it reduce our research and development costs?"

C.

"Will it remove our communications barriers?”

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Questions 9

A quality manager finds that the company performance appraisal system is declining employee involvement in team activities, and membership on cross-functional or process improvement teams is directly linked to organizational objectives. To change this situation, the manager should recommend adjusting the appraisal system to

Options:

A.

include behavioral metrics

B.

include short-term production results

C.

increase rewards for meeting individual productivity goals

D.

increase the weighting for team participation

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Questions 10

A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product. the customer should take which of the following actions?

Options:

A.

Obtain a liability waiver from the supplier

B.

Ensure that the supplier uses a coding system for identifying and tracing all of its products

C.

Establish a system to verify that the supplier can meet the specified control criteria

D.

Implement an environmental safety system in the receiving area

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