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Ace the ASQ CMQ-OE Exam: Ultimate Preparation Guide

Questions 51

The following, chart was developed by a team to conduct a SWOT analysis.

CMQ-OE Question 51

The S-O quadrant indicates the area where

Options:

A.

barriers need to be overcome in order lo pursue opportunities

B.

business factors can result in a loss of competitive advantage

C.

the company can develop a competitive advantage

D.

the company can use its strengths to reduce the impact or" external threats

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Questions 52

What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?

Options:

A.

Hierarchical

B.

Functional

C.

Inverted pyramid

D.

Matrix

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Questions 53

The Vice President (VP) for quality has attended a series of employee and management focus groups and has discovered that not all team members believe they are being supported by their respective managers. Further analysis shows that some managers have not yet attended training on the basic principles of quality. Which of the following would be the most effective way for the VP to reinforce the management training on the basic quality principles?

Options:

A.

Regularly publish the names of all managers who have completed the training in the company’s quality newsletter

B.

Work with line management to get managers involved with teams immediately after training

C.

Develop a presentation on the basic quality principles for managers to deliver to their departments

D.

Identify several of the trained managers for individual awards

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Questions 54

The first step to establishing a supplier certification program is to

Options:

A.

develop and distribute a requirements manual to potential suppliers

B.

establish and distribute the supplier audit schedule

C.

identify the existing long-term suppliers

D.

document the program goals and define various responsibilities

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Questions 55

Root cause analyses often fail at the testing phase because they fail to

Options:

A.

distinguish between apparent and true root causes

B.

distinguish multiple problems from one another

C.

obtain statistical validity

D.

reward rapid problem-solving

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Questions 56

An organization has hired a quality consultant to help with its strategic planning process. If the company does not have a defined mission and vision, the consultant's first step should be to

Options:

A.

survey the organization's customers to identify their needs

B.

develop a charter for a cross-functional team to define the company’s mission and vision

C.

define the mission and vision clearly and have management communicate these definitions to all employees

D.

work with management to develop missions and vision statements

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Questions 57

Human resources (HR)has proposed instituting a program to encourage employees to submit suggestions. Before implementing this plan. HR should do which of the following?

Options:

A.

Develop a provision tor recording participation on the employee's permanent record

B.

Develop a provision for providing a reward that in proportional to the value of the suggestion lo the company

C.

Obtain a commitment from management to implement suggestions that are accepted

D.

Obtain approval for the plan from employee representatives

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Questions 58

Which of the following factors is characteristic of companies that excel in customer satisfaction?

Options:

A.

They replace defective products promptly and without question

B.

They manage their customers authoritatively.

C.

They reward high-performing frontline employees with cash bonuses.

D.

They develop service standards from customer expectations.

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Questions 59

Which of the following tools or techniques focuses on planning rather than results?

Options:

A.

Statistical process control

B.

Cause and effect diagrams

C.

Pareto chart

D.

Quality function deployment

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Questions 60

A company's new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as

Options:

A.

hoshin planning

B.

design of experiments

C.

quality function deployment

D.

business process reengineering

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