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Ace the ASQ CMQ-OE Exam: Ultimate Preparation Guide

Questions 41

Which of the following elements is necessary for effective policy deployment?

Options:

A.

Employee goals and department goals must be considered independently.

B.

Supervisors must specify goals for individual employees.

C.

Area managers must align their area goals with the corporate plan.

D.

Senior management must review individual employee and department goals annually.

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Questions 42

The best way to create ownership in a major organizational change is to

Options:

A.

ask top management to prioritize the changes that need to be made

B.

identity and eliminate barriers to communication throughout the organization

C.

Involve employees in planning for the change

D.

plan and implement an employee suggestion system

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Questions 43

Which of the following methods is considered a non-routine communication between a supplier and a customer?

Options:

A.

Certificate of compliance with test result

B.

Quarterly supplier performance report

C.

Monthly release from blanket order

D.

Nonconformance report

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Questions 44

A SWOT analysis should he performed when a company is

Options:

A.

developing its strategic objectives

B.

Starting the strategic planning process

C.

identifying appropriate tactics for implementing the strategic plan

D.

selling management on a new product line

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Questions 45

What is the first step a process owner must take in order to create a written process?

Options:

A.

Define the current process

B.

Provide quality training to all process workers

C.

Identify the problems in the current process

D.

Allocate resources for a cross-functional improvement team

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Questions 46

Which of the following is an example of an operating expense?

Options:

A.

Inventory

B.

Raw materials

C.

Purchased pans

D.

Labor

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Questions 47

A company wants to provider training in quality at the appropriate levels for all employees in the company. Which of the following; people should be invited to help develop the needs analysis for this training?

Options:

A.

Quality department staff only

B.

Staff from various departments

C.

Top management

D.

Prospective employees

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Questions 48

Which of the following elements of an organisation's strategic planning process includes developing detailed action plans, defining: resource requirements, establishing performance measures, and aligning work units?

Options:

A.

Strategic objectives

B.

Strategy deployment

C.

Strategic plan linkage

D.

Guiding principles

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Questions 49

Which of the following tools is used to determine whether special cause variation exists in a process?

Options:

A.

Fishbone diagram

B.

Cause and effect diagram

C.

Control chart

D.

Pareto chart

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Questions 50

The following chart was created from data collected over the past 5 months.

Options:

A.

Stable

B.

Erratic

C.

Cyclical

D.

Natural

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