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Ace the ASQ CMQ-OE Exam: Ultimate Preparation Guide

Questions 101

Which of the following are considered key processes in managing quality?

Options:

A.

Process capability, rework costs, and customer satisfaction

B.

Root cause analysis, corrective- action, and preventive action

C.

Quality control, planning, and improvement

D.

Internal, external, and product audits

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Questions 102

When managing, virtual teams across virtual offices, a quality manager will often question the traditional

Options:

A.

paradigm of workday and workplace

B.

paradigm of quality management

C.

structure of a business organization

D.

concept of training needs

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Questions 103

The following charts represent the defects reported by the ABC Manufacturing: Company. Customer X and Customer Y both received the same amounts of components from ABC.

CMQ-OE Question 103

Options:

A.

organize a quality team to continue to reduce the percentage of defect type A tor customer Y

B.

organize a quality learn to solve the problem with defect type B

C.

begin in-house inspections of all products lo monitor for defect type A

D.

begin in-house inspections of all products to monitor for any defect types

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Questions 104

First Community Bank Holding Company executive management has initiated an environmental scan lo determine the strategy to respond to new regulatory' standards. Management has observed that the bank has a good reputation in the marketplace, a talented workforce. 600 different options for investment strategies, and a solid management team, which is compensated substantially above industry levels. The bank is considering offering on-line securities trading as a new service to its customers. Which of the following should management consider as an external threat to First Community Bank Holding?

Options:

A.

Reputation in the marketplace

B.

New regulatory standards

C.

Compensation above industry standards

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