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Ace the GAQM CLSSBB Exam: Ultimate Preparation Guide

Questions 21

A team’s goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns.

This grouping process is best described by which approach to problem solving?

Options:

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

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Questions 22

A sample of size 50 from machine A has a mean of 18.2 and standard deviation 3.1. A sample of size 40 from machine B has mean 17.6 and standard deviation 2.8. Do these data indicate that the population for machine A has a larger mean? Assume the populations are normal.

Options:

A.

yes

B.

no

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Questions 23

The principle disadvantage of fractional factorial experiments is that:

Options:

A.

experimental error is high

B.

robustness is compromised

C.

effects are confounded

D.

measurements are less precise

E.

analysis is more difficult

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Questions 24

The median is a better choice than the mean for a measure of central tendency if the data:

Options:

A.

is bimodal

B.

often has outliers

C.

is normally distributed

D.

is exponentially distributed

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Questions 25

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU =

Options:

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

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Questions 26

A team wants a technique for obtaining a large number of possible reasons for excess variation in a dimension. They should use:

Options:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Questions 27

Calculate the interaction effect.

CLSSBB Question 27

Options:

A.

1.5

B.

205

C.

–5

D.

17

E.

–17

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Questions 28

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

Options:

A.

assigning National Institute for Standards and Technology (NIST) quality oversight duties

B.

“consensus of the House” proclamation for Deming’s 14 points

C.

changing National Bureau of Standards to NIST

D.

authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards

E.

none of the above

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Questions 29

A team wants a technique for doing an initial study of a process that not every team member is familiar with. They should use:

Options:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Questions 30

A management team lists nine goals across the top of a rectangle and 15 activity initiatives along the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle is placed in the box where that activity’s row intersects the goal’s column. If the activity’s support is very strong a “bulls eye” is placed in the box and if the support is weak a triangle is used.

This best describes which problem solving tool?

CLSSBB Question 30

Options:

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

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