Top Tips for Passing the Isaca CISM Exam on Your First Try

Authority of the subscriber to approve access to its data is the greatest concern for an information security manager if omitted from the contract, as it may expose the subscriber’s data to unauthorized or inappropriate access by the vendor or third parties. The subscriber should have the right to control who can access its data, for what purposes, and under what conditions. The contract should also specify the vendor’s obligations to protect the confidentiality, integrity, and availability of the subscriber’s data, and to notify the subscriber of any breaches or incidents.

References = CISM Review Manual, 27th Edition, Chapter 4, Section 4.2.1, page 2201; Drafting and Negotiating Effective Cloud Computing Agreements2; CISM Online Review Course, Module 4, Lesson 2, Topic 13

Corporate culture is the most important factor to consider when trying to gain organization-wide support for an information security program because it reflects the values, beliefs, and behaviors of the organization and its members. Corporate culture influences how the organization perceives, prioritizes, and responds to information security risks and issues, and how it adopts and implements information security policies and practices. By understanding and aligning with the corporate culture, the information security manager can communicate the benefits and value of the information security program, and foster a positive and collaborative security culture across the organization.

References: The CISM Review Manual 2023 states that “corporate culture is the set of shared values, beliefs, and behaviors that characterize the organization and its members” and that “corporate culture affects how the organization views and manages information security risks and issues, and how it supports and implements information security policies and practices” (p. 81). The CISM Review Questions, Answers & Explanations Manual 2023 also provides the following rationale for this answer: “Corporate culture is the correct answer because it is the most important factor to consider when trying to gain organization-wide support for an information security program, as it reflects the values, beliefs, and behaviors of the organization and its members, and influences how they perceive, prioritize, and respond to information security risks and issues, and how they adopt and implement information security policies and practices” (p. 23). Additionally, the article Building a Culture of Security from the ISACA Journal 2019 states that “corporate culture is the key factor that determines the success or failure of an information security program” and that “corporate culture can be either an enabler or a barrier for information security, depending on how well it aligns with the information security objectives, values, and practices of the organization” (p. 1)

A security information and event management (SIEM) system is a type of detective control because it monitors and analyzes the security events or logs from different sources or systems, and detects any anomalies or incidents that may indicate a security breach or compromise. A preventive control is a type of control that prevents or blocks any unauthorized or malicious activity or access from occurring. A deterrent control is a type of control that discourages or warns any potential attackers or intruders from attempting any unauthorized or malicious activity or access. A corrective control is a type of control that restores or repairs any damage or disruption caused by an unauthorized or malicious activity or access. References: https://www.isaca.org/resources/isaca-journal/issues/2017/volume-6/the-value-of- penetration-testing https://www.isaca.org /resources/isaca-journal/issues/2016/volume-5/security-scanning-versus-penetration-testing

Risk assessment is the BEST input to a business case for a technical solution to address potential system vulnerabilities, because it helps to identify and prioritize the most critical risks that the solution should mitigate or reduce. Risk assessment also helps to evaluate the costs and benefits of the solution in terms of reducing the likelihood and impact of potential threats and incidents.

References =

CISM Review Manual, 16th Edition, ISACA, 2020, p. 47: “Risk assessment is the process of identifying and analyzing information security risks and determining their potential impact on the enterprise’s business objectives.”

CISM Review Manual, 16th Edition, ISACA, 2020, p. 48: “Risk assessment provides input to the business case for information security investments by identifying and prioritizing the most critical risks that need to be addressed and evaluating the costs and benefits of the proposed solutions.”

The primary objective of implementing standard security configurations is to control vulnerabilities and reduce threats from changed configurations. Standard security configurations are the baseline settings and parameters that define the desired security level and functionality of information systems and devices. By implementing standard security configurations, the organization can ensure that the information systems and devices are configured in a consistent and secure manner, and that any deviations or changes from the standard are detected and corrected. This can help to prevent or mitigate potential security incidents caused by misconfigurations, unauthorized modifications, or malicious attacks.

References: The CISM Review Manual 2023 states that “the information security manager is responsible for ensuring that the security configuration of information systems is in compliance with the security policies and standards of the organization” and that “the information security manager should establish and implement standard security configurations for information systems and devices, and monitor and review the security configuration on a regular basis and take corrective actions when deviations or violations are detected” (p. 138). The CISM Review Questions, Answers & Explanations Manual 2023 also provides the following rationale for this answer: “Control vulnerabilities and reduce threats from changed configurations is the correct answer because it is the primary objective of implementing standard security configurations, as it helps to maintain the security posture and functionality of information systems and devices, and to prevent or mitigate potential security incidents caused by misconfigurations, unauthorized modifications, or malicious attacks” (p. 63). Additionally, the article Standard Security Configurations from the ISACA Journal 2017 states that “standard security configurations are the baseline settings and parameters that define the desired security level and functionality of information systems and devices” and that “standard security configurations can help to control vulnerabilities and reduce threats from changed configurations by ensuring that the information systems and devices are configured in a consistent and secure manner, and that any deviations or changes from the standard are detected and corrected” (p. 1)

= Establishing an information security strategy committee is the best way to obtain support for a new organization-wide information security program because it involves the participation and collaboration of key stakeholders from different business functions and levels who can provide input, guidance, and endorsement for the security program. An information security strategy committee is a governance body that oversees the development, implementation, and maintenance of the security program and aligns it with the organization’s strategic objectives, risk appetite, and culture. An information security strategy committee can help to obtain support for the security program by:

Communicating the vision, mission, and goals of the security program to the organization and demonstrating its value and benefits.

Establishing roles and responsibilities for the security program and ensuring accountability and ownership.

Securing adequate resources and budget for the security program and allocating them appropriately.

Resolving conflicts and issues that may arise during the security program execution and ensuring alignment with other business processes and initiatives.

Monitoring and evaluating the performance and effectiveness of the security program and ensuring continuous improvement and adaptation.

Benchmarking against similar industry organizations is a useful technique to compare and improve the security program, but it is not the best way to obtain support for a new organization-wide information security program. Benchmarking involves measuring and analyzing the security program’s processes, practices, and outcomes against those of other organizations that have similar characteristics, objectives, or challenges. Benchmarking can help to identify gaps, strengths, weaknesses, opportunities, and threats in the security program and to adopt best practices and standards that can enhance the security program’s performance and maturity. However, benchmarking alone does not guarantee the support or acceptance of the security program by the organization, as it may not reflect the organization’s specific needs, risks, or culture.

Delivering an information security awareness campaign is a vital component of the security program, but it is not the best way to obtain support for a new organization-wide information security program. An information security awareness campaign is a set of activities and initiatives that aim to educate and inform the organization’s workforce and other relevant parties about the security program’s policies, standards, procedures, and guidelines, as well as the security risks, threats, and incidents that may affect the organization. An information security awareness campaign can help to increase the security knowledge, skills, and behaviors of the organization’s members and to foster a security risk-aware culture. However, an information security awareness campaign is not sufficient to obtain support for the security program, as it may not address the strategic, operational, or financial aspects of the security program or the expectations and interests of the different stakeholders.

Publishing an information security RACI chart is a helpful tool to define and communicate the security program’s roles and responsibilities, but it is not the best way to obtain support for a new organization-wide information security program. A RACI chart is a matrix that assigns the level of involvement and accountability for each task or activity in the security program to each role or stakeholder. RACI stands for Responsible, Accountable, Consulted, and Informed, which are the four possible levels of participation. A RACI chart can help to clarify the expectations, obligations, and authority of each role or stakeholder in the security program and to avoid duplication, confusion, or conflict. However, a RACI chart does not ensure the support or commitment of the roles or stakeholders for the security program, as it may not address the benefits, challenges, or resources of the security program or the feedback and input of the roles or stakeholders. References =

CISM Review Manual 15th Edition, pages 97-98, 103-104, 107-108, 111-112

Information Security Governance: Guidance for Boards of Directors and Executive Management, 2nd Edition - ISACA1

Information Security Strategy: The Key to Success - ISACA2

Deliver an information security awareness campaign is the BEST approach to obtain support for a new organization-wide information security program. An information security awareness campaign is a great way to raise awareness of the importance of information security and the impact it can have on an organization. It helps to ensure that all stakeholders understand the importance of information security and are aware of the risks associated with it. Additionally, an effective awareness campaign can help to ensure that everyone in the organization is aware of the cybersecurity policies, procedures, and best practices that must be followed.

A balanced scorecard enables information security governance by providing a framework for aligning security objectives with business goals and measuring performance against them. The other choices are not directly related to governance but may be supported by it.

A balanced scorecard is a strategic management tool that describes the cause-and-effect linkages between four high-level perspectives of strategy and execution: financial, customer, internal process, and learning and growth2. It helps organizations communicate and monitor their vision and strategy across different levels and functions2.

= Information classification is the process of assigning appropriate labels to information assets based on their sensitivity and value to the organization. Information classification should be aligned with the business objectives and risk appetite of the organization, and should be reviewed periodically to ensure its accuracy and relevance. The information security manager is responsible for establishing and maintaining the information classification policy and procedures, as well as providing guidance and oversight to the data owners and custodians. Data owners are the individuals who have the authority and accountability for the information assets within their business unit or function. Data owners are responsible for determining the appropriate classification level and security controls for their information assets, as well as ensuring compliance with the information classification policy and procedures. Data custodians are the individuals who have the operational responsibility for implementing and maintaining the security controls for the information assets assigned to them by the data owners.

If the information security manager believes that information has been classified inappropriately, increasing the risk of a breach, the best action is to complete a risk assessment and refer the results to the data owners. A risk assessment is a systematic process of identifying, analyzing, and evaluating the risks associated with the information assets, and recommending appropriate risk treatment options. By conducting a risk assessment, the information security manager can provide objective and evidence-based information to the data owners, highlighting the potential impact and likelihood of a breach, as well as the cost and benefit of implementing additional security controls. This will enable the data owners to make informed decisions about the appropriate classification level and security controls for their information assets, and to justify and document any deviations from the information classification policy and procedures.

The other options are not the best actions for the information security manager. Refering the issue to internal audit for a recommendation is not the best action, because internal audit is an independent and objective assurance function that provides assurance on the effectiveness of governance, risk management, and control processes. Internal audit is not responsible for providing recommendations on information classification, which is a management responsibility. Re-classifying the data and increasing the security level to meet business risk is not the best action, because the information security manager does not have the authority or accountability for the information assets, and may not have the full understanding of the business context and objectives of the data owners. Instructing the relevant system owners to reclassify the data is not the best action, because system owners are not the same as data owners, and may not have the authority or accountability for the information assets either. System owners are the individuals who have the authority and accountability for the information systems that process, store, or transmit the information assets. System owners are responsible for ensuring that the information systems comply with the security requirements and controls defined by the data owners and the information security manager. References = CISM Review Manual, 16th Edition, ISACA, 2020, pp. 49-51, 63-64, 69-701; CISM Online Review Course, Domain 3: Information Security Program Development and Management, Module 2: Information Security Program Framework, ISACA2

Initiating incident response is the first course of action for an information security manager when an employee reports the loss of a personal mobile device containing corporate information. This will help to contain the incident, assess the impact, and take appropriate measures to prevent or mitigate further damage. According to ISACA, incident management is one of the key processes for information security governance. Initiating a device reset, disabling remote access, and conducting a risk assessment are possible subsequent actions, but they should be part of the incident response plan. References: 1: Find, lock, or erase a lost Android device - Google Account Help 2: Find, lock, or erase a lost Android device - Android Help 3: Lost or Stolen Mobile Device Procedure - Information Security Office : CISM Practice Quiz | CISM Exam Prep | ISACA : 200 CISM Exam Prep Questions | Free Practice Test | Simplilearn : CISM practice questions to prep for the exam | TechTarget

The change management procedure that is MOST likely to cause concern to the information security manager is the development manager migrating programs into production, because it involves a high-risk activity that could compromise the confidentiality, integrity, and availability of the information systems and data. Migrating programs into production without proper testing, validation, and approval could introduce errors, vulnerabilities, or conflicts that could affect the performance, functionality, or security of the systems. Fallback processes are tested the weekend before changes are made, users are not notified of scheduled system changes, and a manual rather than an automated process is used to compare program versions are all acceptable change management procedures that do not pose significant risks to the information security manager. References = CISM Review Manual, 16th Edition, page 3121; CISM Review Questions, Answers & Explanations Manual, 10th Edition, page 1522

“An information security training program should be tailored to the specific roles and responsibilities of employees. This will help them understand how their actions affect information security and what they need to do to protect it. A generic training program that is focused on policy, business processes or recent incidents may not be relevant or effective for all employees.”