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Master the Avaya 7492X Exam: Essential Study Tips and Strategies

Questions 21

A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a busy signal is returned.

Which three reasons are causing this problem? (Choose three.)

Options:

A.

The variable associated with emergency is not defined.

B.

The COS-group of the telephone set Console Permission disabled.

C.

The COS group of the telephone set has Priority Calling disabled.

D.

The FAC Vector Variable (VVl-9) Is not defined.

E.

The VDN variable Vl-9 Is not set.

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Questions 22

Refer to the exhibit.

7492X Question 22

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options:

A.

876549432

B.

3876

C.

9432

D.

87654

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Questions 23

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?

Options:

A.

Use quick installation of all components

B.

Use manual installation of all components

C.

Use manual installation of a few components

D.

It does not matter which installation method you choose

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Questions 24

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

Options:

A.

The VDN's COR does not permit routing to the adjuncts applied destination.

B.

The specified agent Is not logged into the specified split tor a direct agent call.

C.

The VDN's COS-group does not have Console Permission set to y.

D.

The CTI link can be any Identifier.

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