Ace the Avaya 7392X Exam: Ultimate Preparation Guide

When the station has Auto Answer enabled

When the telephone extension is configured on the station form

When the agent's login ID Is administered in the switch

When the agent logs in at that extension

The agents are on calls from another split.

The agents are on outgoing calls.

The agents are dialing a number to place a call or activate a feature.

An ACD call is ringing at their telephone.

The agents have pressed thou aux work button.

Service Observing Listen Only Access Code

COR - Restriction Override set to all

Service Observing (Remote/By FAC)

Telecommuter

9432

876549432

3876

87654

Use Analog announcements only

Set the queue field to Yes

Use external announcements

Create forced announcements

Service Level Maximize

Advocate

Hunt Group

Call Management System (CMS)

Agent Selection (EAS)

Create a class of service (COS) for the dialing features.

Create a class of restriction (COR) for calling privileges.

Create a class of restriction (COR) for the feature access code.

Create a class of service (COS) for a collection of feature access codes.

Use the display events command in the Communication Manager.

Use the lint history command in the Communication Manager.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

List trace trunk

Monitor bcms hunt group

List trace vdn

Monitor bcms trunk

Call 1

Call 2

Call 3

Call 4