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Avaya 6211 Exam Success: Avaya Aura Contact Center Multimedia Implementation Exam Complete Study and Preparation Tips

Questions 11

You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Options:

A.

Testing CTI connections

B.

Making phone calls

C.

Testing SIP connections

D.

Transferring phone calls

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Questions 12

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

6211 Question 12

Options:

A.

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

B.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

C.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

D.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

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Questions 13

Which Orchestration Designer intrinsicis used for Multimedia contacts?

Options:

A.

CONTACT TYPE

B.

QUIT

C.

LOG

D.

WAIT

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Questions 14

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

6211 Question 14

Options:

A.

Getting workitem status

B.

Transferring the call

C.

Accessing the address book

D.

Copy the calling number from the workitem

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Questions 15

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Options:

A.

Treatments given to thecustomer while waiting for the agent to end the chat session

B.

Treatments given to the customer while waiting for the agent to join the chat session

C.

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.

Treatments given to the agent while waiting for the customer to join the chat session

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Questions 16

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Options:

A.

It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

B.

It helps with implementing CTI for installed and browser-based client integrations.

C.

It provides administrative and management capabilities for CCMM resources.

D.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

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Questions 17

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Options:

A.

GIVE IVR

B.

QUEUE TO SKILLSET

C.

GIVE RAN

D.

GIVE MUSIC

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Questions 18

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

Options:

A.

Customer details are retrieved for the agent using Web services.

B.

The newly-arrived contact is created and directed to an application using the Open Queue.

C.

The contact is presented to the agent using the Avaya Agent Desktop.

D.

The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.

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Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Dec 14, 2024
Questions: 60

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