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How to Easily Pass the Avaya 6210 Exam: Expert Advice

Questions 1

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Options:

A.

Voice and Multimedia Contact Server with Avaya Aura® Media Server

B.

Multimedia Contact Server Only

C.

Voice and Multimedia Contact Server without Avaya Aura® Media Server

D.

Voice Contact Server Only

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Questions 2

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

The Contact Router list contains which three items that need access to scripting? (Choose three.)

Options:

A.

CLIDs

B.

CDRs

C.

DNISs

D.

CDNs

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Questions 3

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

Options:

A.

Contact Center System Framework and Monitor Utility

B.

Contact Center System Event and Monitor Utility

C.

Contact Center System Control and Monitor Utility

D.

Contact Center System License and Monitor Utility

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Questions 4

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Options:

A.

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

B.

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

C.

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D.

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

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Questions 5

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities.

When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

Options:

A.

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

B.

Select the Master Content Store check box for only one media server.

C.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

D.

Select the Master Content Store check box for each media server.

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Questions 6

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

Options:

A.

Contact Center Manager Administration (CCMA)

B.

Communication Control Toolkit (CCT)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Multimedia (CCMM)

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Questions 7

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

Options:

A.

8 GB

B.

4 GB

C.

1 GB

D.

2 GB

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Questions 8

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Options:

A.

Avaya Aura® Contact Center Configuration Wizard

B.

Avaya Aura® Contact Center Startup Wizard

C.

Avaya Aura® Contact Center Installation Wizard

D.

Avaya Aura® Contact Center Ignition Wizard

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Questions 9

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

Options:

A.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B.

AACC does not require a license for each AAMS instance in the solution.

C.

AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

D.

AAMS provides a MSML-based service type named ACC_APP_ID.

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Questions 10

Which two statements about scheduled backups are true? (Choose two.)

Options:

A.

Contact Center stores up to seven backup files at each server location.

B.

You can use this utility to back up operating system files.

C.

The backup location must be a tape or optical drive.

D.

You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

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