How to Easily Pass the Avaya 3312 Exam: Expert Advice

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent.

Which three features can be assigned to a Contact Center Management agent? (Choose three.)

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura® Contact Center (AACC) wants to create a script in the Local View.

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)