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Genesys GCP-GCX Dumps Questions Answers

Exam Code: GCP-GCX
Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Last Update: Jul 24, 2024
135 Questions Answers with Explanation Detail
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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Genesys GCP-GCX Exam Dumps FAQs

  • Architecture and Deployment: This domain focuses on the foundational knowledge of Genesys Cloud CX architecture, including components and deployment models. It ensures that certified professionals understand how to set up and maintain a stable cloud environment.
  • Contact Center Operations: Exam takers are assessed on their ability to manage daily operations within Genesys Cloud CX. This includes call routing, reporting, and interaction management, which are crucial for maintaining efficient contact center workflows.
  • Integrations: This area covers the integration capabilities of Genesys Cloud CX with other systems. Proficiency in this domain indicates an understanding of how to extend the platform's functionality and improve customer experience through integrations.
  • Digital Channels: The focus here is on managing digital communication channels such as email, chat, and social media within Genesys Cloud CX. It reflects the importance of multi-channel support in modern contact centers.
  • Workforce Engagement Management: This domain includes workforce optimization tools and techniques vital for managing agent performance and ensuring effective human resource utilization within the platform.

Genesys GCP-GCX Exam Candidate Profile

Who Should Take the Genesys GCP-GCX Exam?

  1. Experienced Professionals: Individuals with experience in contact center operations, customer experience, or IT support who aim to validate their expertise in Genesys Cloud CX solutions.
  2. Career Advancement Seekers: Those looking to advance their careers by demonstrating competency in a leading cloud-based customer experience platform.
  3. Industry Specialists: Professionals working in sectors where customer interaction and engagement are critical, such as retail, banking, telecommunications, and healthcare.
  4. Required Knowledge & Skills: Candidates should possess a solid understanding of contact center technologies, cloud solutions, and customer service best practices.
  5. Competence Validation: The certification serves as an official endorsement of the candidate's ability to implement and manage Genesys Cloud CX environments effectively.
  • Exam Format: The Genesys GCP-GCX exam consists of multiple-choice questions, which may include single or multiple responses.
  • Number of Questions: The exam typically contains 60 to 70 questions.
  • Duration: Candidates are given 90 minutes to complete the exam.
  • Completion of the Genesys Cloud CX Core Certification Training or equivalent practical experience.
  • A minimum of six months experience implementing or administering a Genesys Cloud CX solution is recommended but not required.
  • Understanding of contact center operations and basic telephony concepts.
  • Familiarity with cloud concepts and SaaS models is beneficial.

If you do not pass the Genesys GCP-GCX exam on your first attempt, you must adhere to the following retake policy:

  1. Wait at least 7 days before retaking the exam.
  2. After a failed second attempt, you must wait an additional 14 days for any subsequent retakes.
  3. There is no limit on the number of retakes, but each attempt incurs the full examination fee.

Note that these policies are subject to change and it's advisable to check the latest information from Genesys before scheduling a retake.

The GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam certification is valid for two years after passing the exam. To maintain the certification, candidates must:

  1. Complete continuing education activities,
  2. Earn a certain number of credits through these activities before the expiration date,
  3. Retake and pass the current version of the certification exam prior to their certification's expiration date.

If these requirements are not met, the certification will expire, and the individual must retake the exam to regain certified status.

Best Study Materials for GCP-GCX Genesys Cloud CX Exam from Examstrack

To excel in the GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam, consider using the following resources from Examstrack:

  • Examstrack Study Guides: These guides offer comprehensive coverage of the exam topics and are designed to be easy to understand. They are perfect for consolidating all the necessary knowledge.
  • Examstrack GCP-GCX Practice Question Banks: With these practice questions, you can test your understanding and readiness for the actual exam. The variety of questions helps ensure a thorough preparation.

In addition to these materials, Examstrack also provides:

  • GCP-GCX PDF: This portable format allows you to study on-the-go and ensures you have access to your study materials at all times.
  • GCP-GCX Testing Engine: Simulate the real exam environment with this tool to gain confidence and reduce anxiety on the day of the exam.

The combination of these resources from Examstrack will provide a well-rounded preparation strategy for anyone aiming to succeed in the GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam.

The recommended study time for the GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam typically ranges from 40 to 80 hours. This estimate, however, can vary based on:

  • Your existing knowledge and experience with Genesys Cloud CX solutions.
  • The speed at which you learn new material.
  • How thoroughly you wish to understand the content before taking the exam.

It's crucial to create a personalized study plan that aligns with your learning style and schedule. Some individuals may need more time due to less familiarity with the topics, while others with extensive experience might require less. Assess your own proficiency and adjust your study time accordingly, ensuring you feel confident in your understanding of the exam subjects.

  • Structured Learning: ExamTrack's GCP-GCX material is organized to provide clear learning objectives, ensuring a focused study plan.
  • Efficient Preparation: The well-organized multiple-choice questions and answers help candidates manage their time effectively during exam preparation.
  • Confidence Building: Access to free demos allows test-takers to familiarize themselves with the exam format, increasing confidence levels.
  • Enhanced Success Rate: ExamTrack promises success in Genesys GCP-GCX certification exams, providing users with an assurance of quality materials for their investment.

To enroll in the Genesys GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the search bar or exam list and find the "GCP-GCX" exam course.
  3. Review the available materials such as Dumps Questions Answers, PDF, and Testing Engine.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. Select your preferred payment method from the options provided.
  6. Complete the checkout process by entering the required payment details and finalizing your purchase.

After completing these steps, you will be enrolled in the course and can start preparing for your certification exam.

If you have any questions or issues regarding the services provided by, there are several convenient ways for you to reach out for support. The team is committed to assisting you and ensuring a smooth experience with their platform. Below are the steps you can follow to get in touch:

  • Email Support: For any inquiries or assistance, you can directly email the support team at This method allows you to describe your issue or question in detail, and the support team will get back to you as soon as possible.
  • Live Chat: If you prefer real-time assistance, offers a live chat feature on their website. To access this service, simply visit their site and look for the live chat option, usually located at the bottom right corner of the page. This method is ideal for quick queries and immediate support.

Regardless of which method you choose, rest assured that the support team is ready to help resolve your issues or answer any questions you may have. They strive to provide timely and effective responses to ensure customer satisfaction.

GCP-GCX Ratings & Reviews

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GCP-GCX Overview

Aspect Details
Certification Program Genesys Cloud CX Certified Professional
Exam Code GCP-GCX
Length 120 minutes
Cost $425 USD (subject to change)
Format Multiple choice and multiple select questions
Delivery Method Proctored exam at PSI testing centers or online proctored exam
Pass Score Not publicly disclosed, but likely around 70% based on industry standards

GCP-GCX Q&A's Detail

Exam Code:
Total Questions:
135 Q&A's
Single Choice Questions:
104 Q&A's
Multiple Choice Questions:
31 Q&A's

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