An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
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A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?
A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
Which of the following is used to detect and record access to restricted areas?
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?
A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?
What is found in an MSDS (Material Safety Data Sheet) for a battery backup?
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