Free CompTIA 220-1102 Practice Exam with Questions & Answers | Set: 6

Terminal is an application that allows access to the command line in macOS. The command line is an interface that allows users to interact with the operating system and perform various tasks by typing commands and arguments. Terminal can be used to launch programs, manage files and folders, configure settings, troubleshoot issues, and run scripts in macOS. PsExec, command.com, and CMD are not applications that allow access to the command line in macOS.

Setting the connection to be metered is the best solution for limiting the amount of cellular data a user’s Windows 10 tablet can utilize when traveling. A metered connection is a network connection that has a data limit or charges fees based on the amount of data used. Windows 10 allows users to set any network connection as metered, which reduces the amount of data that Windows and some apps use in the background. For example, setting a connection as metered will prevent Windows from downloading updates automatically, stop some apps from syncing data online, and disable some live tiles on the Start menu. Setting a connection as metered can help users save cellular data and avoid extra charges when traveling. Turning on airplane mode, configuring the device to use a static IP address, and enabling the Windows Defender Firewall are not effective solutions for limiting the amount of cellular data a user’s Windows 10 tablet can utilize when traveling. Turning on airplane mode will disable all wireless connections on the device, including Wi-Fi, Bluetooth, and cellular data. This will prevent the user from accessing any online services or applications on the tablet. Configuring the device to use a static IP address will assign a fixed IP address to the device instead of obtaining one dynamically from a DHCP server. This will not affect the amount of cellular data the device uses, and it may cause IP conflicts or connectivity issues on some networks. Enabling the Windows Defender Firewall will block or allow incoming and outgoing network traffic based on predefined or custom rules. This will not reduce the amount of cellular data the device uses, and it may interfere with some apps or services that require network access. References:

Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 19

CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam …, page 108

A technician should handle personal communication while on site in a professional and respectful manner. According to the CompTIA A+ Core 2 (220-1102) exam objectives, one of the best practices for communication skills is to “avoid distractions and interruptions” when working with customers1. This means that the technician should not respond to calls and text messages that are not related to the work or the customer, unless there is an emergency situation that requires a response. Responding to personal communication while on site can be seen as rude, unprofessional, and disrespectful to the customer and their time. It can also affect the quality and efficiency of the technician’s work and cause errors or delays. Therefore, the technician should only respond to calls and text messages when an emergency situation requires a response, and inform the customer about the situation and apologize for the interruption.

The other options are not appropriate for handling personal communication while on site. Responding to calls and text messages while on site but not when working directly with personnel (A) is still distracting and unprofessional, as it can interfere with the technician’s focus and productivity. Responding to calls and text messages only from family (B) is not a valid criterion, as the technician may receive calls and text messages from other sources that are not related to the work or the customer. Responding to calls and text messages discreetly while on site (D) is not a good practice, as it can still be noticed by the customer or other personnel and create a negative impression.

Scripting languages are used to write small to medium-sized programs that perform specific tasks. Some common uses of scripting languages are: automating repetitive processes, web development, system administration, data processing, multimedia and games, report generation, document and text processing, writing plugins and extensions for existing programs and applications1.

The error "This site cannot be reached" often indicates a problem with DNS (Domain Name System) resolution, where the browser is unable to translate a website's domain name into its corresponding IP address. Since the laptop was set to use DHCP (Dynamic Host Configuration Protocol) at home, it's possible that it's not receiving the correct DNS server information from the home network, or the DNS servers it was using at work are not accessible from the home network.

DNS: Checking and possibly correcting the DNS settings to ensure they are appropriate for the home network might resolve the browsing issue. The user can try using public DNS servers like those provided by Google (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1) if the default DNS servers provided by the home ISP are not working properly.

HTTPS (A) is a protocol for secure communication over a computer network but is not something that needs to be configured on the user's end to solve this type of issue. VLAN (B) stands for Virtual Local Area Network and is more related to network segmentation and management within larger networks, not typically applicable to home internet issues. SMTP (D) stands for Simple Mail Transfer Protocol, which is used for sending emails, not for general web browsing issues.

Loading the system in safe mode is a common troubleshooting step that allows the technician to isolate the problem by disabling unnecessary drivers and services. This can help determine if the issue is caused by a faulty device, a corrupted system file, or a malware infection.

The Ease of Access feature in Windows that allows a user to press keyboard shortcuts one key at a time is called "Sticky Keys." Sticky Keys is designed to assist users with disabilities who have difficulty pressing multiple keys simultaneously. To enable Sticky Keys:

Press the Shift key five times in a row: This is the quickest method to activate Sticky Keys. When you press the Shift key five times, a dialog box appears, asking if you want to turn on Sticky Keys. This method is widely documented as the default shortcut for enabling this feature.

Confirmation dialog: A confirmation dialog will appear asking if you want to turn on Sticky Keys. Click "Yes" to enable it.

Control Panel or Settings: Alternatively, you can enable Sticky Keys through the Control Panel or the Settings app. Go to "Ease of Access" settings, find the "Keyboard" section, and turn on Sticky Keys from there.

Copying the program file to a USB drive and installing it from there is the simplest and most reliable way to transfer the software from the network share to the Windows tablet. The other options are either unnecessary, risky, or impractical. Burning the program file to a CD requires a CD burner and a CD reader, which may not be available on the tablet. Formatting or replacing the HDD will erase all the data and settings on the tablet, which is not advisable unless there is a backup or a serious problem. Moreover, formatting or replacing the HDD will not solve the issue of copying the program file from the network share.

A warning message in the user’s browser stating the site’s certificate cannot be verified indicates that the site may be insecure, fraudulent, or malicious. This could be a sign of a phishing attempt, where the sender of the email tries to trick the user into clicking a link that leads to a fake website that mimics a legitimate one, in order to steal the user’s personal or financial information. The most appropriate action for a technician to take in this situation is to close the browser window and report the email to IT security, who can investigate the source and content of the email, and take the necessary steps to protect the user and the network from potential harm. Clicking proceed could expose the user to malware, identity theft, or data breach. Reporting the employee to the human resources department for violating company policy is unnecessary and harsh, as the user may not have been aware of the phishing attempt or the company policy. Restoring the computer from the last known backup is premature and ineffective, as the user may not have been infected by anything, and the backup may not remove the email or the link from the user’s inbox

Comprehensive and Detailed In-Depth Explanation:

The Programs and Features utility allows users to view, modify, or uninstall applications that may be consuming excessive disk space. This is the best option when addressing low disk space issues.

A. Internet Options – Incorrect. This controls browser settings and has no impact on disk space.

B. System – Incorrect. System settings provide general system information but do not manage disk space.

D. Device Manager – Incorrect. Device Manager is used for managing hardware devices, not disk space.

Additional Troubleshooting Steps:

Use Disk Cleanup to remove temporary files.

Check the Downloads folder and delete unused files.

Move data to external or cloud storage.

User Accounts is a Control Panel utility that allows the technician to manage user accounts and groups on a workstation1. The technician can use User Accounts to grant local administrative access to a user by adding the user to the Administrators group1. The Administrators group has full control over the workstation and can perform tasks such as installing software, changing system settings, and accessing all files.

To confirm whether a network printer has connectivity issues, the technician should use:

ping: This command checks the connectivity to the printer by sending packets and measuring the response time. It helps determine if the printer is reachable on the network.

netstat: Provides statistics and current network connections but does not directly confirm connectivity to a specific device.

net: Used for network resources management but not specifically for checking connectivity.

nslookup: Used for querying DNS to obtain domain name or IP address mapping, not for checking connectivity.

The correct answer is D. Run CHKDSK (Check Disk).

CHKDSK is a command-line utility that scans and repairs file system errors and bad sectors on a disk. Running this tool first can determine whether the hard drive is experiencing file system corruption or physical failure.

If CHKDSK reports bad sectors or extensive corruption, it indicates that the drive is failing, and data backup should be performed immediately before replacing the drive.

Syntax Example:

chkdsk /f /r

/f – Fixes file system errors.

/r – Locates bad sectors and recovers readable information.

Why Other Options Are Incorrect:

A. Perform a System Restore – System Restore can revert system settings, but it does not fix hardware issues like a failing hard drive.

B. Open Disk Cleanup – Disk Cleanup removes temporary files but does not diagnose or repair disk issues.

C. Replace the hard drive – While replacement may be necessary, a technician should first diagnose the issue using CHKDSK before determining if the drive needs to be replaced.

CompTIA A+ 220-1102 Exam Reference:

Objective 4.1 – Given a scenario, troubleshoot common problems related to storage and RAID.

The correct answer is D. Force Quit. Force Quit is a macOS feature that allows users to close an application that has stopped responding. To use Force Quit, users can press and hold Option (or Alt), Command, and Esc (Escape) keys together, or choose Force Quit from the Apple menu in the corner of the screen. A Force Quit window will open, where users can select the application that they want to close and click Force Quit123.

References and Explanation:

The web search results provide information about how to force an app to quit on Mac using different methods, such as keyboard shortcuts, mouse clicks, or menu options. The results also explain what to do if the app cannot be forced to quit or if the Mac does not respond.

The first result1 is from the official Apple Support website and provides detailed instructions and screenshots on how to force an app to quit on Mac using the keyboard shortcut or the Apple menu. It also explains how to force quit the Finder app and how to restart or turn off the Mac if needed.

The second result2 is from the same website but for a different region (UK). It has the same content as the first result but with some minor differences in spelling and wording.

The third result4 is from a website called Lifehacker that provides tips and tricks for various topics, including technology. It compares how to close a program that is not responding on different operating systems, such as Windows, Mac, and Linux. It briefly mentions how to force quit an app on Mac using the keyboard shortcut or the mouse click.

The fourth result3 is from a website called Parallels that provides software solutions for running Windows on Mac. It focuses on how to force quit an app on Mac using the keyboard shortcut and provides a video tutorial and a screenshot on how to do it. It also suggests some alternative ways to close an app that is not responding, such as using Activity Monitor or Terminal commands.

Activation Lock is a feature that prevents anyone from erasing or activating an iOS device without the owner’s Apple ID and password. If a corporate-owned iOS device is linked to an employee’s Apple ID, it will have an Activation Lock issue when the employee leaves the company or forgets their Apple ID credentials.