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ServiceNow CIS-SM Dumps Questions Answers

Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Jun 24, 2024
60 Questions
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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CIS-Service Mapping Exam Domains

Main Domains in the CIS-Service Mapping Exam:

  • Introduction to Service Mapping: Covers the basics of service mapping, its importance in IT operations, and how it fits within the ServiceNow ecosystem.
  • Discovery Patterns: Focuses on creating and customizing discovery patterns for accurate service mapping and includes pattern design and testing.
  • Services and Service Maps: Involves understanding how to create and manage services, including defining service maps and their components.
  • Troubleshooting: Tests skills in diagnosing and resolving common issues with service maps, including using logs and other diagnostic tools.
  • Advanced Topics: Delves into more complex aspects of service mapping such as MID Server selection, horizontal discovery, top-down mapping, and integrations with other applications.

The domains are designed to ensure that a certified individual is proficient in comprehensively implementing ServiceNow's Service Mapping capabilities within an organization's IT environment.

CIS-SM Certification Target Audience

ServiceNow CIS-SM Exam Ideal Candidate Profile

  • IT professionals with experience in ServiceNow platform and service mapping concepts.
  • Individuals aiming to specialize in IT service management and automation.
  • Consultants and implementers seeking to validate their expertise in Service Mapping.
  • Candidates should have practical knowledge of ITIL frameworks, CMDB, and discovery tools.
  • Professionals looking to advance their careers as ServiceNow Certified Implementation Specialists.

Benefits of CIS-SM Certification

The certification benefits individuals by:

  • Demonstrating a robust understanding of service mapping techniques.
  • Enhancing credibility and marketability within the ITSM industry.
  • Providing a competitive edge for roles such as ServiceNow Administrator or Developer.
  • Affirming commitment to professional growth and mastery of specialized skills.

Relevant Job Roles & Industry Segments

  • Exam Format: Multiple Choice Questions (MCQs)
  • Number of Questions: Approximately 60 questions
  • Duration: 90 minutes (1.5 hours)
  • Completion of ServiceNow Fundamentals course (recommended)
  • Completion of ServiceNow Service Mapping Fundamentals course (recommended)
  • Hands-on experience with ServiceNow Service Mapping (recommended)
  • General familiarity with IT service management processes
  • Understanding of the ServiceNow platform and its capabilities
  • If you do not pass the ServiceNow CIS-SM exam on your first attempt, you must wait at least seven days before retaking the exam.
  • After a failed attempt, there is no limit to the number of retakes you can purchase; however, each retake incurs an additional fee.
  • You are required to pay the full exam fee for each retake.
  • It's important to review and understand all relevant study materials before attempting a retake to increase your chances of success.

The CIS-SM Certified Implementation Specialist - Service Mapping certification is valid for two years after passing the exam. To maintain the certification, you must take a delta or stay current exam if ServiceNow releases a new version of the Service Mapping application within those two years.

  • Validity Period: 2 years from the date of passing the exam.
  • Renewal Requirement: Take and pass the relevant delta or stay current exam upon release of a new version of Service Mapping within the validity period.

For those preparing for the ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam, offers a range of effective study materials tailored to enhance your understanding and readiness for the certification.

  • Examstrck Study Guide: The comprehensive study guide from Examstrck is designed to cover all the key concepts and topics you need to master. It is updated regularly to reflect the latest exam content, ensuring you have access to current information.
  • Examstrck CIS-SM Practice Question Bank: With a vast collection of practice questions, Examstrck's question bank simulates the actual exam environment. This tool helps reinforce learning and provides a realistic gauge of your preparedness.
  • PDF Resources: Convenient PDF files are available, which allow for flexible study sessions. You can review the materials on various devices at any time or place that suits your schedule.
  • Testing Engine: The interactive testing engine from Examstrck provides an immersive experience. It enables you to take practice exams under timed conditions, helping you manage your time effectively during the real test.

The combination of these resources from Examstrck ensures a well-rounded preparation strategy. By utilizing these tools, students can gain in-depth knowledge and confidence to excel in their CIS-SM certification exam.

The recommended study time for the CIS-SM exam varies based on individual experience and familiarity with ServiceNow Service Mapping. However, a general guideline is as follows:

  • If you have extensive experience with Service Mapping, aim for 30-40 hours of study to refresh your knowledge and understand the exam structure.
  • For those with moderate experience, consider dedicating 40-60 hours to cover all materials thoroughly and practice exam questions.
  • Individuals new to Service Mapping should allocate 60-80 hours to become well-versed in the concepts and functionalities.

Remember that these are estimates; adjust your study plan according to your learning pace and ensure you feel confident with the material before taking the exam.

  • Structured Learning: ExamTrack's ServiceNow CIS-SM material provides a clear and organized approach to studying, ensuring that users cover all necessary topics systematically.
  • Quality Content: The content is tailored to the CIS-SM exam, focusing on relevant information that enhances understanding and retention for better performance.
  • Free Demos: Access to free demos allows candidates to preview the study material, ensuring it meets their needs before committing to the full version.
  • Promised Success: With a commitment to success, ExamTrack offers materials designed to help users pass their certification exams confidently and efficiently.
  • Efficient Preparation: Organized multiple-choice questions and answers aid in quick learning and self-assessment, leading to more effective time management during exam preparation.

Enroll in ServiceNow CIS-SM Course

Steps to Enroll in ServiceNow CIS-SM Exam Course:

  1. Navigate to the website.
  2. Search for the "ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping" exam course.
  3. Once you find the course, review the available materials such as Dumps Questions Answers, PDF, and Testing Engine.
  4. Select your desired package by clicking on "Add to cart" for either Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. Proceed by choosing your preferred payment method.
  6. Complete the checkout process to finalize your enrollment.

Contacting Support

How to Contact for Support

If you have any questions or encounter issues while using our services, we are here to help. Follow these steps to reach out to us for assistance:

We strive to provide timely and effective support. Whether you choose email or live chat, rest assured that we are committed to assisting you as quickly as possible.

  1. Email Support: You can send us an email at Our support team is available to address your concerns and provide solutions. Please include a detailed description of your issue or question, along with any relevant information that could help us understand and resolve it more efficiently.
  2. Live Chat: For immediate assistance, use our live chat feature available on our website. To start a live chat session:
    1. Navigate to the bottom right corner of our website.
    2. Click on the chat icon to open the chat window.
    3. Type your message and press enter to initiate the conversation with one of our support representatives.

CIS-SM Ratings & Reviews

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CIS-SM Overview

Aspect Details
Exam Code CIS-SM
Exam Title ServiceNow Certified Implementation Specialist - Service Mapping (SM)
Exam Overview This exam assesses your understanding of service mapping concepts, ServiceNow functionalities for visualizing IT services, and best practices for creating and maintaining service maps within the ServiceNow platform.
Exam Structure Multiple Choice Questions (Single and Multiple Select)
Number of Questions Typically 60 questions (Source:
Pass Score Minimum passing score not officially published by ServiceNow. Industry standard suggests a range of 65-70% for associate-level certifications.
Time Limit Typically 60 minutes
Language English

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