Summer Special 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bestdeal

ServiceNow CIS-ITSM Dumps Questions Answers

Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: May 27, 2024
113 Questions Answers with Explanation Detail
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

ServiceNow CIS-ITSM Last Week Results!


Candidates Passed
ServiceNow CIS-ITSM


Average Score In Real
Exam At Testing Centre


Questions came word by
word from this dump

ServiceNow CIS-ITSM Exam Dumps FAQs

CIS-ITSM Exam Domains

ServiceNow CIS-ITSM Exam Domains

  • Service Management Process and Activities: In-depth understanding of ITSM process configurations, the importance of maintaining data integrity, and the ability to manage workflows, user roles, and notifications within ServiceNow.
  • ServiceNow Platform Configuration: Competency in configuring key system elements like UI policies, data policies, UI actions, business rules and client scripts. This domain ensures candidates can tailor the ServiceNow platform to specific organizational needs.
  • Core System Setup: Knowledge of how to implement and manage core ServiceNow system settings such as users/groups, roles, and authentication. This foundation supports secure and efficient operation within an IT service management framework.
  • Application/Feature-specific Setup and Configuration: Specialized skills for setting up Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalogue Management. Mastery here ensures effective handling of key IT service processes.
  • Troubleshooting & Support: Ability to diagnose common issues and provide solutions. This domain tests the candidate's proficiency in maintaining smooth operations within the ServiceNow environment.

ServiceNow CIS-ITSM Exam Ideal Candidate Profile

  • Experience: Professionals with experience in IT service management, familiar with ServiceNow's platform and looking to validate their skills.
  • Career Goals: Individuals aiming to specialize in ITSM roles or seeking career advancement in IT service management should consider this certification.
  • Job Roles: The certification is pertinent for roles such as ServiceNow Administrators, ITSM Analysts, Process Coordinators, and Consultants.
  • Industry Relevance: Particularly valuable in industries heavily reliant on IT services, such as technology, finance, healthcare, and government sectors.
  • Skillset: A deep understanding of ITIL processes and a proficiency in implementing ServiceNow ITSM solutions are crucial for these roles.
  • Certification Benefits: Achieving the CIS-ITSM certification demonstrates a commitment to professional development and proves expertise to employers.
  • Exam Format: Multiple Choice and True/False questions
  • Number of Questions: 60 questions
  • Exam Duration: 90 minutes (1.5 hours)
  • Passing Score: 70%
  • Delivery Method: Web-based, proctored online exam through ServiceNow testing platform

ServiceNow CIS-ITSM Exam Prerequisites

Prerequisites for ServiceNow CIS-ITSM Exam

  • Required Experience: Candidates should possess experience in IT service management and familiarity with ServiceNow platform functionalities.
  • ServiceNow Training: Completion of the ServiceNow Fundamentals training course is recommended to understand the core concepts.
  • ServiceNow Participation: It is advised to have hands-on experience with at least two end-to-end ServiceNow deployment projects.
  • Certification: While not mandatory, having the ServiceNow Certified System Administrator (CSA) certification can be beneficial.

If you don't pass the ServiceNow CIS-ITSM exam on your first try, you'll need to adhere to the following retake policy:

  1. For your first retake, you must wait at least seven days before attempting the exam again.
  2. If a second retake is needed, an additional waiting period of 14 days is required.
  3. Subsequent retakes after the third attempt require a waiting period of 30 days between each exam attempt.

Note that each exam attempt may incur additional costs. It's important to review and understand the fee structure for retaking the CIS-ITSM certification exam as outlined by ServiceNow.

The CIS-ITSM Certified Implementation Specialist - IT Service Management certification is valid for a period of three years after successfully passing the exam. To maintain the certification, the following renewal requirements must be met:

  1. Pass the current version of the CIS-ITSM exam before the certification's expiration date.
  2. Alternatively, earn a specified number of Continuing Education Credits (CECs) by participating in various professional development activities.

It's important to stay informed about the specific number of CECs required and eligible activities through ServiceNow's official channels, as these may change.

CIS-ITSM Study Materials

Best CIS-ITSM Certified Implementation Specialist - IT Service Management Study Materials

For those preparing for the CIS-ITSM certification, offers an array of study materials tailored to help candidates excel in their exams:

  • Examstrack Study Guides: These comprehensive guides cover all the essential topics for the CIS-ITSM exam. They are structured to facilitate easy understanding and retention of ServiceNow IT Service Management principles.
  • Examstrack CIS-ITSM Practice Question Banks: Featuring a wide range of questions that reflect the actual exam format, these practice banks are designed to test your knowledge and prepare you for the types of questions you'll encounter on the test day.
  • Examstrack PDFs: Convenient and portable, these PDFs allow you to study on-the-go. They contain all the necessary information and can be accessed from any device, making it easier to fit study sessions into a busy schedule.
  • Examstrack Testing Engine: This tool provides a simulated exam environment, enabling candidates to familiarize themselves with the exam's timing and pressure. It helps build confidence and time management skills crucial for success in the actual examination.

All these resources from are designed with a focus on helping students gain full knowledge required for passing the CIS-ITSM certification. The unique combination of detailed study guides, extensive question banks, accessible PDFs, and an interactive testing engine makes Examstrack an invaluable resource for aspiring certified implementation specialists.

Explore Examstrack Study Materials

Study Time for CIS-ITSM Exam

Study Time Guidelines for the CIS-ITSM Exam

The amount of study time required for the CIS-ITSM Certified Implementation Specialist - IT Service Management exam can vary greatly among individuals. Consider these factors when planning your study schedule:

  • Your existing knowledge of IT service management principles and the ServiceNow platform.
  • Your personal study pace and how quickly you absorb new information.
  • The depth of understanding you wish to achieve before taking the exam.

Generally, a range of 40 to 60 hours might be sufficient if you have some prior experience. If you are new to the subject, consider allocating 60 to 80 hours or more. It is crucial to assess your own needs and adjust your study plan accordingly, ensuring that you feel confident and well-prepared on exam day.

  • Structured Learning: ExamTrack offers well-organized study materials with clear learning objectives, enabling candidates to focus on key concepts and areas of the CIS-ITSM exam.
  • Efficient Preparation: With organized multiple-choice questions and answers, users can efficiently manage their study time and ensure they cover all necessary topics.
  • Demonstrated Success: ExamTrack's promise of success for the ServiceNow CIS-ITSM certification exams gives users confidence in the effectiveness of the materials provided.
  • Accessibility: Free demos allow prospective candidates to experience the quality of content before committing, ensuring it meets their preparation needs.

To enroll in the ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the section dedicated to the CIS-ITSM exam.
  3. Review the available materials, including high-quality Dumps Questions Answers, and decide whether you want the PDF version, Testing Engine, or both.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. You will be directed to your shopping cart where you can review your order.
  6. Proceed by choosing your preferred payment method.
  7. Complete the checkout process by providing necessary billing information and confirming your purchase.

Once payment is confirmed, you will receive access to the course materials so you can start preparing for your certification exam.


How to Contact for Support

If you're experiencing any issues or have questions regarding our services, we're here to help. Follow the steps below to get in touch with us:

  1. Email Support: You can reach out to us via email at We aim to respond to all queries as swiftly as possible. When sending an email, please provide a clear description of your issue or question to ensure a faster resolution.
  2. Live Chat: For immediate assistance, use our live chat feature available on our website. Click on the live chat button located at the bottom right corner of the page. Our support team is available around the clock to assist you with any inquiries.

We are committed to providing exceptional customer service and support. Whether it's a technical issue, account inquiry, or general question about our services, do not hesitate to contact us. We're here to ensure your experience with is seamless and satisfactory.

CIS-ITSM Ratings & Reviews

174 Ratings

Bundle Package

Advantage: All 20 ServiceNow Exams, One Package

CIS-ITSM Overview

Aspect Details
Exam Name Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Purpose Assesses skills and knowledge for ServiceNow ITSM application configuration, implementation, and maintenance
Target Audience Individuals involved in ServiceNow ITSM implementations
Format Multiple choice questions
Number of Questions Approximately 60
Time Limit 90 minutes
Language English only

CIS-ITSM Q&A's Detail

Exam Code:
Total Questions:
113 Q&A's
Single Choice Questions:
85 Q&A's
Multiple Choice Questions:
27 Q&A's
Fill in the Blanks Questions:
1 Q&A's

Process to get CIS-ITSM exam



Click on "Add to Cart" button of course.



Go to Cart and select payment method.



Once the payment is made, you will receive a confirmation E-Mail with instant access to course.



Login to your Account.



Go to My Downloads.



You will see your product.