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ServiceNow CIS-CSM Dumps Questions Answers

Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: May 27, 2024
229 Questions Answers with Explanation Detail
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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ServiceNow CIS-CSM Exam Dumps FAQs

The ServiceNow CIS-CSM exam is a certification test designed for professionals who aim to validate their skills in implementing Customer Service Management solutions on the ServiceNow platform. This exam assesses the candidate's ability to:

  • Configure and implement the ServiceNow Customer Service Management application.
  • Manage customer service operations and improve customer satisfaction.
  • Integrate external systems with ServiceNow to enhance service management processes.

The target audience for this certification primarily includes IT professionals, such as consultants, implementation specialists, and system administrators, who have experience with ServiceNow functionality and are looking to specialize in Customer Service Management. Passing this exam demonstrates proficiency in configuring the platform according to specific customer requirements and optimizing workflows for better service delivery.

  • Increased Earning Potential: Professionals with the CIS-CSM certification may command higher salaries due to their specialized skills. According to Payscale and other salary aggregator sites, certified professionals often earn more than their non-certified peers.
  • Enhanced Job Opportunities: The certification is recognized globally and can open doors to roles such as Customer Service Manager, Implementation Specialist, or Consultant within organizations that utilize ServiceNow.
  • Career Advancement: Holding a CIS-CSM certification demonstrates expertise in the ServiceNow platform, which can lead to career progression opportunities into senior management or specialized technical roles.
  • Differentiation in the Job Market: As companies increasingly seek certified individuals for implementing ServiceNow solutions, being certified distinguishes candidates from non-certified professionals.
Exam Component Details
Question Format Multiple Choice (single answer), Multiple Select (multiple answers)
Number of Questions 60 questions
Duration 90 minutes (1.5 hours)
  • Required Experience: Candidates should have experience with Customer Service Management implementations and a deep understanding of ServiceNow platform functionality.
  • General Prerequisites: While there are no strict educational or certification prerequisites, it is recommended that candidates have at least six months of hands-on experience with ServiceNow.
  • ServiceNow Training: Completion of the ServiceNow Fundamentals course and the Customer Service Management Fundamentals course is advised to ensure familiarity with the platform's capabilities related to CSM.
  • ServiceNow Participation: It is beneficial for candidates to participate in at least two ServiceNow deployment projects or have equivalent experience before attempting the exam.

The cost for the ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam is typically around $300 USD. However, prices may vary by location or over time, so it's important to check the official ServiceNow website or authorized training partners for the most current fee.

  • Exam Fee: Approximately $300 USD
  • Additional Costs: There may be extra charges for study materials or if a retake is required.

It's recommended to confirm any additional costs directly with ServiceNow or an authorized testing center when scheduling your exam.

The ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) certification is valid for a period of three years following the successful completion of the exam. To maintain the certification, candidates must:

  1. Pass the current version of the CIS-CSM exam before the end of the three-year term, or
  2. Pass another ServiceNow Professional Certification exam that is part of a mainline ServiceNow product release within those three years.

Failing to meet these renewal requirements will result in the expiration of the certification. It is important for certified professionals to stay updated with ServiceNow's recertification policies and timelines.

Guide to Prepare for the ServiceNow CIS-CSM Exam with

To effectively prepare for the ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam, follow this comprehensive guide utilizing resources from

  1. Understand the Exam Structure: Familiarize yourself with the exam format and objectives. This foundational step is crucial for targeted studying.
  2. Study with ExamTrack Material: Utilize high-quality ServiceNow CIS-CSM exam questions and answers provided by Their PDFs and Testing Engine contain real questions that mimic the actual exam.
  3. Create a Study Plan: Organize your study time efficiently. Dedicate specific hours each day to go through the material available on
  4. Practice Regularly: Regular practice with real exam questions from ExamTrack will build your confidence and help you identify areas where you need more focus.
  5. Review Incorrect Answers: Use the explanations provided by ExamTrack to understand why certain answers are correct or incorrect, reinforcing your knowledge.
  6. Evaluate Your Progress: Take full advantage of the Testing Engine at to assess your readiness for the actual CIS-CSM exam.

Purchasing study materials from can be an invaluable investment in your exam preparation journey, offering you a closer look at what to expect on test day and ensuring you have a thorough understanding of all topics covered in the CIS-CSM certification exam.

The recommended study time for the CIS-CSM ServiceNow exam typically ranges from 1 to 2 months, with daily study sessions of 1-3 hours. Here's a general guideline:

  1. Assess your current knowledge and experience with ServiceNow Customer Service Management to gauge your starting point.
  2. Plan a study schedule that allows for consistent, focused learning sessions, ensuring you cover all exam topics thoroughly.
  3. Incorporate practice exams into your routine to test your understanding and identify areas needing improvement.

Remember, these recommendations are flexible. Some individuals may need more time due to less familiarity with the platform or a slower study pace, while others with extensive experience might require less. Adjust the study plan according to your personal learning needs and ensure you feel confident before scheduling the exam.

Choosing the right preparation materials for the CIS-CSM ServiceNow exam is crucial for success. Here are some benefits of using high-quality study materials:

  • Structured Learning: Organized content allows for a systematic approach to studying, ensuring all topics are covered comprehensively.
  • Expert Guidance: Access to material compiled by experienced instructors can provide insights and tips that are invaluable for exam preparation.
  • Up-to-Date Content: Study materials that reflect the latest exam requirements keep you informed on current standards and practices.
  • Real Exam Experience: With PDFs and Testing Engines designed to mimic the exam environment, candidates can practice effectively and reduce test-day anxiety.

These resources help build confidence and ensure that you are well-prepared to achieve certification.

To enroll in the ServiceNow CIS-CSM ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the section dedicated to the CIS-CSM exam.
  3. Review the available materials, including high-quality Dumps Questions Answers, and decide whether you want the PDF version, Testing Engine, or both.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. You will be directed to your shopping cart where you can review your order.
  6. Proceed by choosing your preferred payment method.
  7. Complete the checkout process by providing necessary billing information and confirming your purchase.

Once payment is confirmed, you will receive access to the course materials so you can start preparing for your certification exam.

Access Free CIS-CSM Exam Material

How to Access Free Trial of CIS-CSM Program Exam Material at ExamTrack

To effectively prepare for the ServiceNow ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam, accessing comprehensive study materials can significantly enhance your readiness. Here's how you can get a free trial of the CIS-CSM exam material, including a dependable study guide, web-based online questions, and a free PDF demo through ExamTrack:

  1. Visit the Official ExamTrack Website: Start by navigating to the official site of ExamTrack. This platform offers various resources tailored for the CIS-CSM exam preparation.
  2. Search for CIS-CSM Study Materials: Use the search function or navigate through the certifications section to find the CIS-CSM Certified [CERT] program.
  3. Register for an Account: If you haven't already, create an account on ExamTrack. You might need to provide some basic information such as your name and email address.
  4. Access Free Web-Based Online Questions: Once logged in, look for the option to access free web-based online questions designed specifically for CIS-CSM preparation. This interactive format helps you gauge your understanding and readiness.
  5. Download Free PDF Demo: Look for a link or button that allows you to download a free PDF demo of the CIS-CSM study guide. This demo includes sample content from the full study guide and gives you insight into what to expect.
  6. Contact Support if Needed: Should you encounter any issues accessing these materials, don't hesitate to reach out to ExamTrack's support team for assistance.

Making use of these free resources can significantly aid in your preparation for achieving certification in Kubernetes application development. Good luck with your studies!

CIS-CSM Ratings & Reviews

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CIS-CSM Overview

Aspect Details
Exam Code CIS-CSM
Exam Title ServiceNow Certified Implementation Specialist - Customer Service Management (CSM)
Exam Overview This exam assesses your ability to:
  • Configure and manage customer interactions through various channels (email, portal, etc.) within ServiceNow.
  • Define and implement Service Level Agreements (SLAs) for customer service requests.
  • Automate workflows and approvals for efficient incident and problem resolution.
  • Generate reports and dashboards to measure customer satisfaction and identify areas for improvement.
  • Integrate CSM with other ServiceNow applications for a comprehensive service management experience.
Exam Structure Multiple Choice Questions (Single and Multiple Select)
Number of Questions Approximately 60 questions (Source:
Pass Score Minimum passing score not officially published by ServiceNow. Industry standard suggests a range of 65-70% for associate-level certifications.
Time Limit Typically 90 minutes
Language English

CIS-CSM Q&A's Detail

Exam Code:
Total Questions:
229 Q&A's
Single Choice Questions:
138 Q&A's
Multiple Choice Questions:
89 Q&A's
Hotspot Questions:
2 Q&A's

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