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GAQM CCCA-01 Dumps Questions Answers

CCCA-01 Overview

Aspect Details
Exam Name GAQM Certified Call Centre Associate (CCCA-01)
Exam Format Multiple Choice Questions (MCQs)
Number of Questions 100
Exam Duration 2 hours (120 minutes)
Passing Score 70%
Language English
Prerequisites None
Exam Topics
  • Introduction to Call Centers
  • Role of a Call Center Associate
  • Customer Service Skills
  • Communication Skills
  • Problem-Solving Skills
  • Call Center Technology
  • Quality Assurance and Monitoring
  • Handling Stress in Call Centers
  • Call Center Etiquette

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